Privacy Policy
Last updated:
Introduction
This Privacy Policy explains how Kai ("we", "us", "our") collects, uses, shares and protects your information when you use the Kai platform, this website and related services. By using Kai you agree to the practices described here.
Store Registration on This Website
When you register your store through this website we collect only what the form asks for:
- Store name and store email address.
- Your store logo, if you choose to upload one. This is optional.
- The package you selected.
- A referral code, where you reached us through one of our field agents or a campaign link. We use it to credit the agent and to issue your welcome voucher.
How We Use Registration Data
We use the details above to contact you about setting up your store, to issue and honour your welcome voucher, and to credit the agent who registered you. We do not sell this information or use it for unrelated marketing.
Information We Collect on the Platform
Once your store is active we collect:
- Account information — name, email address, phone number and password.
- Store content — product photos, listings, posts, reels, live streams and comments you upload.
- Order and payment information — items sold, delivery addresses, and payment details processed securely by our payment provider. We do not store full card numbers.
- Location — delivery addresses and, with your permission, device location for shipping and relevant content.
- Device and usage data — device type, interactions, and diagnostics used to operate and improve the service.
How We Share Your Information
We share information only as needed to run the service: with buyers to fulfil orders, with payment and delivery providers, with service providers acting on our behalf, and where required by law. We do not sell your personal information.
Your Choices and Rights
You can access and update your details from your dashboard, control notification and permission settings on your device, and request a copy or deletion of your data.
Account and Registration Deletion
You can ask us to delete your account, or a registration you submitted through this website, at any time by emailing support@papero.app from the address you registered with. We will permanently delete your data, except where we are required to retain it by law.
Data Security and Retention
We use industry-standard safeguards to protect your information and retain it only as long as needed to provide the service and meet legal requirements.
Children's Privacy
Kai is not intended for children under 13, or the minimum age in your country. We do not knowingly collect data from children below this age.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date above.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at support@papero.app.